Lightspeed Support @AskLightspeed
Support squad for @LightSpeedHQ and @LightspeedResto. Here to help make your experience the best that it can be. Monitored Mondays - Fridays 10AM-6PM EST lightspeedretail.com/support/ Montreal, Canada & Olympia, US Joined July 2014-
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@_samhunt_ Our Dev Team will be fine-tuning OnSite to assure full compatibility. Please do not upgrade to High Sierra before confirmation.
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@W4RH34D83 Hi Kelly, sorry for your frustration. We have seen your ticket and a Lightspeed Support member will reach out soon. Thanks!
Our customers should now be able to access their account. We will continue to monitor the system for performance. (2/2)
Update: Amazon Web Services have fully recovered some operations and are working to recover normal operations across their system. (1/2)
Amazon Web Services is continuing to experience widespread outages affecting multiple websites and services: tcrn.ch/2lvm2KG
Amazon Web Services has identified the issue and are working to resolve the problem. We will continue to post updates as we learn more.
Customers may be experiencing service disruptions due to an outage by @awscloud. Visit status.lightspeedhq.com for updates
Our most recent version of OnSite 2016.1.0.7 is macOS Sierra compatible. Visit our downloads page for more info! bit.ly/2d1VuxX
@jrmbr2 Not at all, for both 'Client' & 'sSrver' computers we recommend consumer macOS for OnSite customers
@cs44 The macOS Sierra compatible build of OnSite 2016 is currently being beta tested, no official ETA as of yet.
@sismissmall Please let us know if you still require eCommerce Support!
@sismissmall Our apologies for the difficulties encountered attempting to reach us. Fortunately we do see that your site is running again
@TheFurryNation The MacOS Sierra approved build is currently being beta tested.
@tonydehnke There've been some issues under the hood that we're working with Apple on, which is contributing to this delay.
@tonydehnke Our OnSite Dev Team has been working hard on ironing out all the kinks to achieve full compatibility with macOS Sierra
@HTLAdental @_samhunt_ In an 'auto update' situation, we can confirm several customers using OnSite 2016 on Sierra with no reported issues.
@HTLAdental @_samhunt_ There've been some issues under the hood that we're working with Apple on, which is contributing to this delay.
@HTLAdental @_samhunt_ Our OnSite Dev Team has been working hard on ironing out all the kinks to achieve full compatibility.
Hi @CSmitty45, we'd love to help ASAP, we've replied to your DM asking for your company information etc. to help us find you.
@darwiniandude We've created a Support ticket on your behalf and will be contacting you ASAP. Will also DM you our new support portal info
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