Andrea P. Howe @AndreaPHowe
Co-author w/ @CharlesHGreen of The Trusted Advisor Fieldbook (Wiley, 2012). Creator, The Get Real Project. Mosaic artist on the side; dance enthusiast. thegetrealproject.com Washington DC USA Joined May 2009-
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In the meantime, I’ll keep writing Weekly Tips (thegetrealproject.com/real-resources…). Keep it real while I’m gone!
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I’m doubling down on real conversations and real connections instead. Maybe it’s a temporary “pause” to see other people (LinkedIn is looking good these days); maybe it’s a forever kind of thing. Time will tell.
Dear Twitter, it's not you, it's me. There’s no easy way to tell you that I’m breaking up with you. Why, you ask? So that I can better manage the overwhelm and distraction that seems to come with social media these days.
@htglaser Thanks for the shout out! It’s good to be in the company of like-minded people when it comes to stuff like this.
As an aspiring #trustedadvisor, you generally pick up on your clients' subtle cues, and you know not to ignore them. Or do you? goo.gl/kXkrXS #getreal #communication
You CAN tune into others and adjust your approach without compromising your integrity. dld.bz/fyUaf #getreal
Sometimes the most important reminders are just plain fundamental ones that help us do the basics really well. thegetrealproject.com/2019/03/back-t… #getreal
Like static on a radio station, that little internal voice interferes with our ability to tune in. thegetrealproject.com/2008/11/httptr… #listening
Do you ever succumb to the self-orientation trap? blogs.richardson.com/2013/08/16/fou… #salesprocess #sales
Weekly Tip 252: The story of Harold, a client for life thegetrealproject.com/2019/07/the-st… #getreal #relationships
Most services professionals tie their value to their expertise. While that makes sense, it'll stop you short if you're aiming to be a trusted advisor. goo.gl/LFWq1C #getreal
The right question at the right time for the right reasons can be a stroke of brilliance that truly helps your client. dld.bz/hbHxW #getreal
Omnicom's Unit7 offers a compelling example. goo.gl/63dGmT #getreal
Why is being right a lot of the time a problem? dld.bz/eKKpp #getreal #trustedadvisor
Want to create a trust-based culture? Get qualitative feedback. Interview clients, talk to vendors, and make it safe for employees to be candid about their experience of the organization. thegetrealproject.com/2019/03/your-t… #getreal
This week's challenge: Focus on being empathic in all your interactions. Easier said than done. dld.bz/ehpPY
Key lessons on how NOT to build #trust--as exemplified with a recent banking experience. dld.bz/fUxCb #getreal
Remember that your impatience is a big red flag signaling your own high self-orientation, so do what's needed to manage that. thegetrealproject.com/2019/05/three-… #getreal
If a client is grieving, speak the #truth. Be willing to acknowledge that things are not OK. dld.bz/dGSRv
See the benefit of OOMs but not wanting to have way too many impersonal auto-replies? Here are some ways to turn obstacle into opportunity: dld.bz/hah2n #getreal #communication #relationships
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