@AmericanAir Thank you to flight crew member John on Flight 1783 from EWR to CLT. He didn’t know this, but the reason for my travel was that my mom passed away. John— your kindness made the difference for me during a hard time. Good looking out, brother. Thank you. —NR
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@NathanRayn21237 We're sorry to hear about your mother and sending our sincerest condolences. It's great to hear that John made this not so easy trip a bit more pleasant for you. We'll definitely share your kind words. #AATeam