Knog @Knog

Redefining what's possible for bike & outdoor gear since '02. Designed in Melbourne, enjoyed around the world. knog.com Melbourne, Australia Joined March 2009

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Knog @Knog

2 years ago

@CuriouslySanjay Sorry to hear about this. This is not a common occurrence at all and so please reach out to our customer service team via knog.com and they will be more than happy to assist in assessing this for you!

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Knog @Knog

2 years ago

@cawright1375 Flash mode run times can range from 2-100 hrs, depending on the light and mode used. You can find run times for each light at knog.com. If you think that your light may have a fault please send us an email at [email protected] and our customer service team will be ...

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Knog @Knog

2 years ago

@malcolm_stack You can email our team at the email address in our previous reply - [email protected], or you can send us a message via our website ( knog.com ) or its associated help centre.

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Knog @Knog

2 years ago

@malcolm_stack Sorry to hear that you are having trouble with accessing your account. I cannot seem to see any emails in our inbox that matches your name - if you could please send us a follow up to [email protected] our customer service team will definitely get back to you!

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Knog @Knog

2 years ago

@manfromspunkle Hi John, please reach out to our customer service team via knog.com and a team member will be happy to assist!

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Knog @Knog

3 years ago

@MrAaronFoster Sorry to hear about this! If you reach out to our customer service team via our website ( knog.com ) we'll put this right!

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Knog @Knog

3 years ago

@sue_lees Shoot us an email at [email protected] and we can see what we can do to help!

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Knog @Knog

3 years ago

@Lina_Meadows @UKmadison may be able to point you in the best direction!

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Knog @Knog

3 years ago

@85Blickwinkel You can add up to 10 individual Scouts to the Knog app

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Knog @Knog

3 years ago

@85Blickwinkel you can add

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Knog @Knog

3 years ago

@stefantvitt This can depend on how frequently the alarm is set off, but from general use the battery should last approximately six months

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Knog @Knog

3 years ago

@RagdollHero Its in the works, but no firm ETA at this point, sorry!

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Knog @Knog

3 years ago

@andycribb We have a contact form on our website - knog.com or you can email us direct at [email protected]. both of these options will put you in touch with our customer service team, who will be more than happy to help. We're not very active here on Twitter!

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Knog @Knog

3 years ago

@kiltedknite the Oi classic uses a M4 x 7mm screw. I hope this helps!

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Knog @Knog

3 years ago

@APACHE_N4SIR sorry to hear you've had trouble contacting us. I've tracked down your most recent email and have shot you a reply now!

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Knog @Knog

3 years ago

@cmdixon Hi Chris - it is something that is being considered! Currently the one to one bonded bluetooth connection is the most secure and safe option, but our team are always looking at options for updates and additional features so I would not rule this out as a future update.

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Knog @Knog

3 years ago

@kevinchows Great to hear that your Frog lights are still going strong! Unfortunately it is unlikely that the StVZO lights will be available directly via our website as we do not generally hold stock in Melbourne - it all goes to our German Distributor!

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Knog @Knog

3 years ago

@byRickJordan Hi Rick, you can have up to ten Scouts registered to a single account in the Knog app. You should be able to search for a new device from the app home screen to add another Scout, the same way you added the first, but feel free to email us at [email protected] for further help!

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Knog @Knog

3 years ago

@rjogallagher This function has been disabled and will be removed from the app in the next update - the team felt that the nature of this could compromise the overall solid security of the product and it is to be revised and perhaps implemented later down the line! Apologies for any confusion

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Knog @Knog

3 years ago

@PaulGrayburn Hi there Paul! Thanks for getting in touch and sorry to hear this. If you'd like to shoot an email through to [email protected] we are more than happy to sort a replacement for you.