Checkatrade @Checkatrade

checkatrade.com UK Joined June 2009

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Checkatrade @Checkatrade

5 months ago

@Abcmsaj Hi, we’re not able to accept anonymous reviews as all feedback needs to be verified. However, please reach out to our complaints team at checkatrade.com/contact-us or call 0333 014 6190 — they’ll talk you through your options.

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Checkatrade @Checkatrade

5 months ago

@ecocarpet_ltd Really sorry you’ve been locked out and haven’t had the updates you were promised, we know how frustrating that is. Please reach out via checkatrade.com/contact-us or call 0333 014 6190 to escalate. We want to get this sorted for you. Checkatrade Team

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Checkatrade @Checkatrade

7 months ago

@nickynoble Really sorry you've had this experience, it’s not what we aim for. Please DM us your company name, or call 0333 014 6190 so we can sort this urgently. You can also reach our team via: checkatrade.com/contact-us.

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Checkatrade @Checkatrade

7 months ago

@milli_e17 Thanks for getting in touch. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix. Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

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Checkatrade @Checkatrade

7 months ago

@jippo1975 Hi Justin. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix. Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

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Checkatrade @Checkatrade

8 months ago

@Emrog4 We take concerns like this seriously and we’d really appreciate the chance to look into it properly. Please give us a call on 02394 212563. We’ve got a dedicated team who will investigate this in detail. We rely on feedback like yours to make sure our standards are upheld.

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Checkatrade @Checkatrade

9 months ago

@stuartay4646 Hi Stuart, please reach out to our support team on 02394 212563 or drop us a DM with your complaint details so we can look into this further!

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Checkatrade @Checkatrade

10 months ago

@MissSmallVoice Pop it under garden maintenance and trades who specialise will be listed, you can then reach out to them directly. Or post your job here and let them come to you 👉 checkatrade.com/post-a-job

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Checkatrade @Checkatrade

10 months ago

@sjh_phg Hi Sean, to clarify, all members are sent an automatic renewal email around a month before their renewal date. This email includes the specific deadline for contacting us if you wish to cancel. If there’s anything else we can help with, please get in touch directly.

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Checkatrade @Checkatrade

11 months ago

@TheGTRider Thanks for flagging this. If a company is using our logo but isn’t listed on Checkatrade, we definitely want to investigate. Could you please share any screenshots or further details via our contact form? You can do that here: support.checkatrade.com/s/consumer We’ll take it from there.

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Checkatrade @Checkatrade

12 months ago

@gavjs Hi, we're extremely concerned to hear of the issues you've had. Please use this link to find out what to do to resolve any issues you may have: checkatrade.com/resolving-issu…. Our team are available on 0333 014 6190 and will be happy to assist and discuss next steps.

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Checkatrade @Checkatrade

12 months ago

@scotty_forsyth Hi Scotty, if you have a query regarding your account please send us a direct message with your company name, date of birth and postcode and we can look into it for you!

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Checkatrade @Checkatrade

a year ago

@AHJLTD1621 Hi Ayman, We have reached out to you via Facebook, please check your DM's 🙂

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Checkatrade @Checkatrade

a year ago

@alyblod2 Hi, we're concerned to hear you've had some problems. Please use this link to find out what to do to resolve any issues you may have: checkatrade.com/resolving-issu…

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Checkatrade @Checkatrade

a year ago

@Doublebucket1 Thank you for getting in touch. Could you please send us a private message with more details, including the postcode of the property, so we can look into this as a priority?

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Checkatrade @Checkatrade

a year ago

@Rainnie2011 Reviews are a tool to help consumers make an informed decision on who they choose. If a trade has behaved in an unacceptable way, please alert the team to this either by phone or via the website. We want to support you and ensure this behavior is addressed as quickly as possible.

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Checkatrade @Checkatrade

a year ago

@chloejanehood Hi Chloe, please get in touch with the team as you may still be able to go through our Guarantee Scheme. They are available Mon-Fri 9am-5pm on 02394 212 563.

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Checkatrade @Checkatrade

a year ago

@Karonabanks When entering a contract, members agree to a 12 month contract. Should members opt to cancel at 6 months for example, they are liable for the remainder of the contract, much the same as a mobile phone contract. Checkatrade Team

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Checkatrade @Checkatrade

a year ago

@Karonabanks We are sorry to see that you feel this way. We always send out communications 30 days before your renewal day comes up, allowing a full month for members to get in touch if they wish to cancel. This has not changed and is still the process with all renewals. Checkatrade Team.