Salesforce Customer Success @asksalesforce
Achieve your ambitious AI goals with expert guidance and support. help.salesforce.com/s/ Global Joined March 2009-
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@ECetinerdem We're sorry to hear you're experiencing issues. Please send us a DM with more details about your feedback so we can look into it further. Thank you! ^KG
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@jakemor Hi Jake, we'd love to know, were you able to give the steps in the article above a try? If it's still not working, we're here to help. Please DM us your email, account name, or workspace URL and we'll look into this right away! ^MM
@XDXW3 We're sorry to hear about your experience and understand the impact this has had on your ability to support your customers. Please send us a DM with your Heroku account details and any relevant support information so we can review this further. ^MW
@FermiLevels Hey! Sorry you're going through this, that's definitely frustrating and we don't want you to feel like stepping away is the only option. Is there anything we can do to make this right for you?
@Isparshv Hey Sparsh, we'd love to help! Could you DM us your OrgID, email address and any error details? We'll point you in the right direction! ^WC
Salesforce is proud to be named @databricks' Business App Partner of the Year, a reflection of our shared commitment to helping customers unlock the power of data and AI. We're excited to keep growing this partnership. #DataAISummit #Salesforce work bit.ly/4emsPDr
@david_navigator Thank you! We have just replied to your direct messages. ^AS
@Rutoupuzi @heroku Hi Lucifer! Thank you for bringing this to our attention. We'd like to investigate this further with the Heroku team. Please send us a DM with the affected account details, any error messages you're seeing, and any relevant information so we can take a closer look. ^MW
@tyteen4a03 Thank you for bringing this to our attention, Timothy. Could you please send us a DM with more details? We’d be happy to look into this for you. ^AS
The June Customer Success Newsletter is here! 💡 Read about our upcoming webinar, discover exclusive Agentforce workshops, Marketing Cloud certification paths, and how to nominate your team for the 2026 Customer Success Awards. Read here: bit.ly/4v8dITZ
@JamesIts @salesforce Hi @JamesIts, this is not the experience we want for any customer and we're sorry you felt ignored. That's on us. Please DM us so we can understand what happened and make sure the right people are involved. ^VG
@AshwiniDuk83619 @trailhead Thank you for reaching out, Ashwini! For assistance, please initiate a case with Trailhead. You can do so here: trailhead.salesforce.com/help. ^JO
@arvindpareekkk Sorry you're having this experience, Trailblazer! Please reach out to our trusty Support team by submitting a case via Trailhead Help: trailhead.salesforce.com/help. If you already have a case, please share those details through DM. ^WC
@IamGrantCropper I am sorry for any inconvenience this issue is causing you. Please DM me your account details, and I'll gladly look into it. Cc:@Benioff. ^WC
@tiptoptoptips Thank you for your patience. I’ll follow up with the team and get back to you as soon as possible. For your security, please remove personal information like your email from the public form and share it via DM. ^PK
@sharkyceo Thanks for the case number, I'll share the feedback with the case owner. ^PK
@sharkyceo @salesforce @eSafetyOffice Once you have created a case, our team will investigate this further. ^JO
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