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Wow very interesting read. @Starbucks had a very unique approach to customer experience, the third place was a dynamic way to encourage team members to make customers feel as if they’re not at home, not at work but in the third place.
Much of @Starbucks' loyalty comes from people who believe they're a better, more employee-oriented company. Being a typical corporation that discards humans may appeal to the Street but risks destroying why people pay $4 for a cup of coffee.
bloomberg.com/news/articles/… via @markets
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