Have you ever had someone who owes you an apology email & ask for your phone number? It feels like a trap. For one thing, they could easily say sorry in an email. I suspect they want to talk via phone so it's not documented when they dig in their heels & shift blame onto you.
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@JennMGreenberg Not everyone knows how to compose their thoughts via written words. You can always record the #apology if you feel you need to or hang up if they get nasty. You can block them if they become abusive. #Grace gives others the benefit of the doubt & allows for good to come from bad.