Snapfish @SnapfishUS

Create something beautiful today! Share your projects by tagging #Snapfish. snapfish.com Worldwide Joined July 2008

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Snapfish @SnapfishUS

3 years ago

@pastorchadster @pastorchadster, to use a promo, you will need to enter it when the item is in the cart. If the promo is for a specific item, it would not apply to any other items. If you would like assistance with a promo, please reach out to our chat team for immediate assistance.

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Snapfish @SnapfishUS

3 years ago

@amyisquitebusy Hi amyisquitebusy! We apologize for the confusion this has caused. You can view details and additional information for in-store pick up orders on our website here: bit.ly/49yfseL

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Snapfish @SnapfishUS

3 years ago

@amyisquitebusy @amyisquitebusy, we're sorry for the issue. If a store pick up order is placed, it cannot be cancelled. You can contact the store location and request they not print the order. The promos are unable to be used with store pick up orders, those are paid for at the store location.

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Snapfish @SnapfishUS

3 years ago

@FashionMeets_50 @FashionMeets_50, we're sorry to hear your order was not as expected. For immediate assistance, please contact our chat team. They can be reached on the website by clicking on Help at the bottom of your screen and the chat option would show in the lower right. If you are on 1/2

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Snapfish @SnapfishUS

4 years ago

For those who are looking to go the extra mile this year, our personalized photo books are the perfect, heartwarming gift for your loved ones. As a treat, shop our 8x11 hardcover book for $7.99 today!

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Snapfish @SnapfishUS

3 years ago

@FashionMeets_50 the app, sign in, tap the 3 lines in the upper left. In the dropdown menu tap Help and Contact Us, then Live Chat. Or if you prefer, DM with your email address and order number. 2/2

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Snapfish @SnapfishUS

3 years ago

@htfcmcghee will also look for the best possible way to fix this. Can you please send us a PM with all the details you provided here, including the order number and your email address? Thank you! 2/2

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Snapfish @SnapfishUS

3 years ago

@htfcmcghee We are truly sorry to know you received someone else's order. Our production process is fully automated, but it does involve some manual handling, and on very rare occasions can result in packaging errors. Not to worry, I will try my level best to get to the bottom of this. I 1/2

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Snapfish @SnapfishUS

3 years ago

@twtrpatedJuli Hi, @Juli M. we're truly sorry to hear about your experience. This is not the level of service we aim to provide. We'd like to assist you further with this issue. Please send us a direct message with your order details, and we'll work to resolve this for you. Thank you for 1/2

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Snapfish @SnapfishUS

3 years ago

@twtrpatedJuli bringing this to our attention. 2/2

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Snapfish @SnapfishUS

3 years ago

@frivolousacorn Hi Frivolousacorn! Thank you for confirming the issue has been resolved.

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Snapfish @SnapfishUS

3 years ago

@Geminifox84 Hi Geminifox84! You can try rotating the photo to change the orientation of it.

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Snapfish @SnapfishUS

3 years ago

@silviabythesea @silviabythesea, we're sorry for the issue. For immediate assistance, please contact our chat team. They can be reached on the website by clicking on Help at the bottom of your screen and the chat option would show in the lower right. If you are on the app, sign in, tap the 3 1/2

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Snapfish @SnapfishUS

3 years ago

@silviabythesea lines in the upper left. In the dropdown menu tap Help and Contact Us, then Live Chat. Or if you prefer, DM with your email address and order number. 2/2

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Snapfish @SnapfishUS

3 years ago

@JillVerdi Hi JillVerdi! We apologize the option still isn't coming up for you. Please try sending us a PM from Facebook since the DM option isn't working on Twitter.

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Snapfish @SnapfishUS

3 years ago

@JillVerdi Hi JillVerdi! Try clearing your cache and cookies to see if it helps.

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Snapfish @SnapfishUS

3 years ago

@JillVerdi Hi JillVerdi, we will try out best to get whatever issue you are having resolved once we have the DM with your account details and more info for the issue.