1/3. An observation: having meandered into the world of #QualityImprovement [reading-wise] I’m puzzle by the start point of the many #QI tools, “define the problem”. What does that actually mean? Surely not simply state the problem (as you’d simply be instructed to do that).
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2/3. So how do we define? What methods of analysis are being used, and how are we synthesising that final definition? Moreover, what type of definition: intensional, genus and difference, by species, operational, quantitative, contextual, synonymous, extensional, ostensive (etc)?
@Shaun_LDNurse I think it's just that. "We are cannulating people that don't need cannulating", "we are not collecting enough feedback", "patient food is arriving cold"