Phase Eight @Phase_Eight

Our customer care team are here to answer all your questions. Get in touch below! phase-eight.com Joined October 2011

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Phase Eight @Phase_Eight

3 years ago

@magicwasused Hi Bryony, Thank you for your message. I am so sorry for the delay of your refund and that it may take 3-5 working days to credit your account. This is dependant on your bank of how quickly you will receive the credit. Kindest regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@rvsimkins Hello Rachel! I hope your having a lovely day. All questions regarding returns can be found on our website: phase-eight.com/here-to-help/f… Further more, please do get in touch so that we can assist you with this refund. We hope you have a lovely day.

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Phase Eight @Phase_Eight

3 years ago

@pinktrackies I also apologise the funds take 3-5 working days to go back to your account, this depends on your banking provider. I will of course pass this feedback on to the relevant department. I apologize for the inconvenience caused. Have a lovely evening

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Phase Eight @Phase_Eight

3 years ago

@pinktrackies I apologise you were not refunded with in the 14 working day time frame, this is not the high level of service you should expect from us. I can see we have now refunded you for this return.

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Phase Eight @Phase_Eight

3 years ago

@sineadc321 Good afternoon Sinead, I am so sorry that you have still not had a response from us. Could I please ask for you to confirm your order number so that I can look into this and get this resolved as soon as possible for you. Kind Regards, Phase Eight Customer Care.

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Phase Eight @Phase_Eight

3 years ago

@V0LUPTU0USvegan Hi Jenn, Thank you for your message. We are pleased to see that you love our products! If there is anything we can assist you with or if you have any further queries, please do not hesitate to contact us. Kindest regards,

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Phase Eight @Phase_Eight

3 years ago

@sineadc321 Hi Sinead, thanks for your comment! We are very sorry you have not received any response, please email us directly at [email protected] or you can also DM us your issue with your order details. Kind regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@Stephmuldoon2 Hi Steph, thanks for getting in touch with us. We're sorry to see that your dress arrived creased as this is not up to our usual standards. Please send us a direct message so that we can assist you further. Kind regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@claverick7 Hi Charlotte, thanks for your comment. We are sorry you have received your order in this state. In order to look into this, please send us a DM with your order number and full name. We are looking forward to hearing from you. Kind regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc Hello we may still set different net sale prices in different points of sale or may target specific territory. This is not discriminating against any particular country, only setting our price according to local promotions.

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc I hope this helps and please let us know if you have any other queries. Kindest regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc This is not discriminating against any particular country, only setting our price according to local promotions.

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc According to the EU regulations, we may still set different net sale prices in different points of sale or may target specific offers only to a specific territory.

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc Whilst we apologise for the inconvenience and disappointment caused by this, we are unable to make any amendments to our pricing structure.

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Phase Eight @Phase_Eight

3 years ago

@JFidrmuc Our pricing structure is determined by your location and is affected by the current season, item popularity, sale promotions and the local market.

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Phase Eight @Phase_Eight

3 years ago

@DrJanet_A_Ward Hi Janet. I am sorry the dresses aren't to your taste but as we have to reach a wider audience, we go by the amount of interest shown in items when sending emails . I do hope you find an alternative dress that you will love. Kind regards, Phase Eight Customer Care

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Phase Eight @Phase_Eight

3 years ago

@PrayerStephanie @JudeVickers Hi, thank you very much for taking the time to share your experience with us. We sincerely apologise for all the inconvenience caused and we passed this onto our team so that this can be flagged internally. Kind regards, Phase Eight Customer Care