OffersExtra @OffersExtra
Coming soon... https://t.co/XeAstus9kW offersextra.co.uk United Kingdom Joined September 2013-
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Interview with Alibaba founder Jack Ma in which he states priorities of 1. Customers 2. Employees and 3. Stakeholders youtu.be/rUwmakdaye4
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Good resource from PWC - pwc.com/us/en/business…
Amex Bank of Canada CEO Howard Grosfield on the customer - youtu.be/UYImMQYCW00
Former Dell CIO Jerry Gregoire states, "Customer Experience is the next competitive battleground." - customerexperiencemagazine.co.uk/new-employee-e…
Wal-mart founder Sam Walton never lost sight of the importance and power of the customer - entrepreneur.com/article/197560
In 2013 an Oracle study found 93% of company executives felt Customer Experience was a top 3 priority - oracle.com/us/corporate/p…
Julian Metcalfe gave an insightful interview in which he stated there was no customer service training at Pret - edition.cnn.com/2005/BUSINESS/…
Pete Flint talks about the need to be customer-obsessed - m.europe.wsj.com/articles/SB100…
An interview with Theo Paphitis in which he talks of listening to his customers - nw-businesssense.com/interviews/The…
In this Q&A with Alex Polizzi the first answer is telling when we consider wowing customers with service - autumnfair.com/Content/Alex-P…
A clip from United Airlines focussing on customer service within their business - youtu.be/-Blm35kaBso via @YouTube
The Zappos Brand & Customer Service - Tony Hsieh - Motivational Speaker ...: youtu.be/vApoQPISmvs via @YouTube
A Friday Funny - Rhod Gilbert's customer feedback: youtu.be/OMM_HjKlrOI
A great video from Jeff Bezos about the need to focus on the customer : youtu.be/-hxX_Q5CnaA
Elon Musk on the importance of feedback.: youtu.be/R3iagXcrjzU
The customer service lesson here seems to be don't try be everything to everyone... youtu.be/OJVHg_JAGNU
OffersExtra retweeted
6 ways customer service can be improved entm.ag/YARgEa by @CutlerPRteam
Richard Branson Reveals His Customer Service Secr…: youtu.be/Fy4lYDN1gz4
Steve Jobs on Apple Customer Experience and Innov…: youtu.be/1SIeTmORl0E
Great marketing perhaps, but may clarify this isn't always the best platform for customer service - m.thedrum.com/news/2012/10/1…
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