@treykellybell Thanks for reaching out. Pick-up confirmation emails are sent once order has been packaged by our team and ready for pick up. We suggest connecting with the store directly should you have questions. -Karina

@Nordstrom I did and the guy at the order pickup counter told me he didn’t have a time for me.

@treykellybell Thanks for letting us know. We can certainly connect you with the store's managerial team for more help, though if you're at the store location, we suggest following up with an associate directly for a quicker response. If you have more question, please let us know via DM. 1/2