GoGet Carshare @GoGet

Australia's original car sharing service. Cars & Vans near you by the hour or day. For help with account or booking issues please reach out on 1300 769 389 goget.com.au Australia Joined June 2010

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GoGet Carshare @GoGet

10 months ago

@aaronsmith Hi Aaron, all emails are answered by our human team. In this case we absolutely didn’t deal with it they way we should have, and fell short of the service level we strive to offer

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@AncusKelly @aaronsmith Hi @AncusKelly, all emails are handled by our human team. In this case it absolutely wasn’t handled or escalated the way it should have been well before it reached this point. We’re reviewing the whole process and training right now to stop this happening again

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GoGet Carshare @GoGet

2 years ago

@helloluxx Hi Helloluxx, really sorry to hear this, are you able to DM your contact details so I can find your account and look into this? Our system wouldn’t apply a fine for a 2 minute early collection so I’d love to look into it and figure out what happened.

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GoGet Carshare @GoGet

3 years ago

@0Tech3 Really sorry about this! Are you able to DM us your details so we can take a look at your account?

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GoGet Carshare @GoGet

3 years ago

@larkofadefinite I’ve also arranged to have that fine refunded back to you. Really sorry again for the horrible experience .

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GoGet Carshare @GoGet

3 years ago

@larkofadefinite I completely understand. I’ll absolutely follow up with our member services and fleet teams to understand what went wrong & how to make sure it doesn’t happen again. Our late fines are unfortunately automated, though the team should have extended to ensure you didn’t get one.

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GoGet Carshare @GoGet

3 years ago

@larkofadefinite Hi Gillian, really sorry to hear about this. I’ve escalated this to our head of our fleet to investigate what happened. All our cars have regular safety checks, which includes a tyre check but we will review our records and follow up with NRMA to understand what happened here

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GoGet Carshare @GoGet

3 years ago

@SerbYeung So sorry to hear you had an issue with your booking. Are you able to DM me your details for me to investigate?

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GoGet Carshare @GoGet

3 years ago

@SteveCinq Hi Steven, really sorry about this. We’re struggling to replicate the issue on our end to see what’s gone wrong. Are you able to send me a screenshot including the address bar and let me know what version of Firefox you are running?

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GoGet Carshare @GoGet

3 years ago

@lizallen___ Hi Liz, we’d love to help if you’re in Sydney, Melbourne or Brissy. Check us out at goget.com.au

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GoGet Carshare @GoGet

3 years ago

@Rob_McKay Hi Rob, sorry about this, one of the team will give you a call

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GoGet Carshare @GoGet

3 years ago

@leavingamarc Hi Marc, sorry to hear this. Can you DM us your account details so we can take a look?

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GoGet Carshare @GoGet

3 years ago

@peabodywashere Thanks so much for letting us know, we really appreciate it. We’ll get it fixed up!

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GoGet Carshare @GoGet

3 years ago

@cruisinthetweet Hi Chris, I’m sorry about this. Are you able to DM us your contact details and I’ll make sure it gets followed up with you tomorrow?

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GoGet Carshare @GoGet

3 years ago

@airymaryfairy Hi Mary, how can we help?

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GoGet Carshare @GoGet

3 years ago

@shellsatwit Thanks Shelley, that’s great to hear! We’ll pass along your kind words. And sorry about the issue with Gharda, the team are on it!

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GoGet Carshare @GoGet

3 years ago

@taniahumphreys Hi Tania, if you drop us a DM with your email address we’ll send one along

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Altiorem @Altiorem1

3 years ago

20.1 million vehicles are registered in #Australia, accounting for 11% of #GHG emissions. Demonstrating functionality rather than ownership, @GoGet helps reduce emissions and the need to own a car. Find this #sustainablebusiness case study here altiorem.org/2023/02/22/how…

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GoGet Carshare @GoGet

3 years ago

@datakid23 Sorry about the delay getting back to you. It’s always a balance trying to disincentivise late returns while keeping the service useable for our members when things go wrong or something unexpected happens. If you can DM us the details we’ll be happy to take a closer look. Thanks