The xz fiasco has shown how a dependence on unpaid volunteers can cause major problems. Trillion dollar corporations expect free and urgent support from volunteers. @Microsoft @MicrosoftTeams posted on a bug tracker full of volunteers that their issue is "high priority"
After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead. This is unacceptable. We didn't make it up, this is what @Microsoft @Microsoftteams actually did: trac.ffmpeg.org/ticket/10341#c…
@FFmpeg @Microsoft @MicrosoftTeams Is there a list of corps that has a recurring donation to FFmpeg?
The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won't get a middle manager their promotion but pay off a thousandfold over many years. But try selling that to a bean counter
@FFmpeg @Microsoft @MicrosoftTeams Stuff like this gets my blood boiling... trillion dollar company at work.
@FFmpeg @Microsoft @MicrosoftTeams There's no mentions of contract in the linked issue. It's just one guy politely asking for help. Yeah, I get it, calling it a "high priority ticket" is not the brightest idea, but it's not like he was offending anyone.
@FFmpeg You may also enjoy this classic of the genre, "the customer has nuclear weapons": gcc.gnu.org/bugzilla/show_…
@FFmpeg @Microsoft @MicrosoftTeams And yet, when you call their support it takes them over a day to figure out what timezone you're in. Frequently.
@FFmpeg @Microsoft @MicrosoftTeams 😂 *closed: “sounds like a you problem”*